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September 10, 2006

Comments

hey guys,
i love your smoothes...but sell them in canada(where i live now) ts so sad to come back to london and have to drink innocent there but not in vancouver...HELP ME!

The whole moderating comment's does not bother me at all. I trust Innocent enough to post comments (like you said)that are either positive or negative. It only seems common sense to moderate, due to the 'kid factor'.

Most companies who've been blogging for a while have moved over to "post comments straight away, after a computer (not a human) has checked for anything unsavoury."

You're using Typepad for their blogs. Last time I looked, they have great software to automatically put "on hold" any messages that might be rude/unsuitable for a junior audience.

Another option is to make commenters "register", so they have their email address checked, and can't just leave messages with a bogus untraceable address.

But, heh, it's your company, and your decision! It's great to see another British company blogging and LISTENING to your customers.

Another good reason for moderating is to avoid comment spam, which can be a real pain.

Thanks for the tips. We'll be keeping an eye on the comments and will perhaps change things when we've blogged for a bit longer.

Hey Dan.
Thanks for the link. And you've managed to make me feel even worse about using the word 'pious' - I don't know what I was thinking...I think you lot are lovely, warm, nice people who do good things.
Just to set the record straight..
(Hope this comment gets past the moderator...)

to me it doesn't matter as well, but one suggestion is to keep the verification code to stop robot.

No problem Simon.

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