our comments

Nice post here from Simon on what he thinks we could/should do next.

Also in his post is a comment about our comments - specifically, the fact that we might be being a little 'pious' in moderating all comments before posting them onto our blog.

In our minds, we're not being pious. Just careful. We make kids' smoothies these days and get lots of children visiting our site. If we don't moderate, something obscene/rude/nasty could be posted and that's something we don't want to happen.

The good thing is that we haven't had anything rude posted so far, and so we've never censored anything. We've posted every comment we've ever received, be it positive or critical, without changing it one little bit. And we'll never change your comments, unless a comment contains something that would be offensive to the eyes and mind of a young person.

We've only just started blogging. We want to be a little bit careful for now. And if it turns out that in a few weeks things are staying clean, we'll stop moderating.

Sound OK to you? Let us know either way.

Comments

[sejal]

hey guys,
i love your smoothes...but sell them in canada(where i live now) ts so sad to come back to london and have to drink innocent there but not in vancouver...HELP ME!

[adam]

The whole moderating comment's does not bother me at all. I trust Innocent enough to post comments (like you said)that are either positive or negative. It only seems common sense to moderate, due to the 'kid factor'.

[Mark Harrison]

Most companies who've been blogging for a while have moved over to "post comments straight away, after a computer (not a human) has checked for anything unsavoury."

You're using Typepad for their blogs. Last time I looked, they have great software to automatically put "on hold" any messages that might be rude/unsuitable for a junior audience.

Another option is to make commenters "register", so they have their email address checked, and can't just leave messages with a bogus untraceable address.

But, heh, it's your company, and your decision! It's great to see another British company blogging and LISTENING to your customers.

[Carolyn Roberts]

Another good reason for moderating is to avoid comment spam, which can be a real pain.

[dan at innocent]

Thanks for the tips. We'll be keeping an eye on the comments and will perhaps change things when we've blogged for a bit longer.

[Lebowski]

Hey Dan.
Thanks for the link. And you've managed to make me feel even worse about using the word 'pious' - I don't know what I was thinking...I think you lot are lovely, warm, nice people who do good things.
Just to set the record straight..
(Hope this comment gets past the moderator...)

[Jin]

to me it doesn't matter as well, but one suggestion is to keep the verification code to stop robot.

[dan at innocent]

No problem Simon.